A little help, when you need it.

Email: service@kyuer.com
Phone: +86 178 9647 2558
Customer Service Hours: 8:00 AM–6:00 PM China Standard Time (UTC+8)

You may email outside these hours; messages will be reviewed during customer service hours.

What to include in your message.

For an existing order, include your order number, the email used at checkout, and a short description of the request. For product questions, include the product name or product-page link and the option you are considering.

If an item arrived with a problem, photographs of the item, packaging, and shipping label can help us review it. Please do not email passwords, complete payment-card details, or card security codes.

Please contact us before returning an item.

The business address below is for company identification and correspondence. It is not an automatic return destination. Customer Care will provide the correct return address and instructions after reviewing your request.