FAQ
Frequently Asked Questions
Answers about choosing accessories, ordering, delivery, and after-purchase support.
Products & Choosing Your Style
What can I find at kyuer™?
Our selection focuses on clothing accessories, including hats, scarves, belts, bags, hair accessories, and jewelry. Browse current listings for available products and options.
How do I choose the correct size?
Check the measurements and fit notes on the product page. For hats, belts, gloves, and other fitted accessories, compare the stated dimensions with your own measurements. Contact us before ordering if a measurement is missing or unclear.
Are all accessories suitable for young children?
No. A soft color palette does not indicate that an item is a children's product. Check the individual listing for age suitability and warnings. Small jewelry pieces, pins, cords, and detachable components may be unsuitable for young children.
How should I care for my accessory?
Follow the product-specific care label or instructions. Cleaning methods vary by fabric, finish, and construction. Do not assume that an accessory can be machine washed or immersed in water.
Will the color look exactly like my screen?
Lighting and display settings can affect how colors appear. If a precise shade matters to you, ask us before ordering. This does not affect remedies for an item materially different from its description.
Orders & Payment
How do I order?
Select your item and options, add it to the cart, and complete checkout. Check your email for confirmation.
Which payment methods can I use?
Use the methods and currency displayed at checkout. Availability may vary.
Can I cancel or change an order?
Contact us preferably within 12 hours. Fulfillment progress may prevent changes.
Shipping & Delivery
How long does delivery take?
Preparation generally takes 1–3 business days. U.S. transit generally takes another 5–12 business days after dispatch. Delays can occur.
What does shipping cost?
Available methods and charges appear at checkout.
How do I track a parcel?
Available tracking is emailed after dispatch. Allow approximately 48 hours for initial updates.
What if my parcel is delayed or missing?
Email Customer Care with your order number for assistance.
Returns & Refunds
How long do I have to request a return?
Request an eligible return within 30 calendar days after confirmed delivery. Contact us before shipping it back.
Who pays return postage?
Customers generally pay preference-return postage. Confirmed product faults receive an appropriate solution. No separate restocking fee applies.
When are refunds processed?
Inspection generally takes 5 business days after receipt. Approved refunds are processed within 5–10 business days; provider posting can take longer.
Where can I read the full return conditions?
See our Return & Refund Policy for eligibility, exclusions, reporting product issues, and return instructions.
Still need a little help?
Contact Customer Care with your product question or order number.
Brand: kyuer™
Operator: Guangzhou Zhenwei Cosmetics Co., Ltd.
Legal Representative: Liang Qingming
Unified Social Credit Code: 91440106MAG0H43L07
Business Address: Room 701, No. 6, Lane 1 South, Lühe Street, Shipai, Tianhe District, Guangzhou City, Guangdong Province, China
Email: service@kyuer.com
Phone: +86 178 9647 2558
Hours: 8:00 AM–6:00 PM China Standard Time (UTC+8)
Website: kyuer.com